Support

At Combo Slots Casino, our support team is available 24/7 to help you with account questions, deposits and withdrawals, bonus terms, or gameplay issues. We know quick, clear answers make your experience smoother, so our agents focus on practical solutions and follow-through until your issue is resolved.

Live chat — fastest route for urgent issues

Live chat is the quickest way to reach us for time-sensitive matters like failed deposits, stuck withdrawals, or login problems. Typical response time is under 2 minutes, and most simple issues are handled during the first chat. If a problem needs escalation, your chat agent will open a ticket and let you know the expected next steps.

Email support — for documents and detailed requests

For document uploads, detailed account questions, or formal requests, email support@comboslots.com. Expect a reply within 12–24 hours for routine inquiries, and up to 72 hours for complex cases that require investigation. To speed things up, include your account ID, a brief description of the issue, and any relevant screenshots or transaction IDs.

Phone support — talk it through

If you prefer to speak with someone by phone, we offer phone support and callback options—check our support page for the current contact number and hours. Phone is ideal for urgent clarifications or when you want a step-by-step walkthrough of a process.

Quick answers in the Help Center and FAQs

Before contacting an agent, you can often find instant answers in our Help Center. We cover common topics such as account setup, verification steps, deposit and withdrawal methods, bonus activation and wagering rules, and troubleshooting guides. The FAQ is searchable and frequently updated so you can get back to the games faster — visit /support.html for the full Help Center.

How we handle transactions and verification

Our support team is trained to help with payment methods like Visa, MasterCard, Skrill, Neteller, Trustly, ecoPayz, and more, and with currencies including EUR, CAD, USD, and NZD. For document verification or payout reviews, most cases are resolved within 24–72 hours after receiving the requested documents. We’ll keep you informed at every step and explain any additional information required.

VIP, escalations, and follow-up care

If your issue needs specialist attention, it’s escalated to a senior specialist or your personal VIP manager for priority handling. We log every interaction and follow up until the matter is closed, so you won’t need to repeat details every time you reach out.

Support that respects your privacy and safety

All communications are handled securely and confidentially. If you’re dealing with responsible-gambling concerns, our team can set deposit limits, time-outs, and self-exclusion, and point you to professional support services if needed.

We want you to feel comfortable asking for help. Whether you send a quick message via live chat, email support@comboslots.com, or call us for a more personal conversation, Combo Slots’ customer support is here to provide clear, fair, and prompt assistance so you can enjoy your play with confidence.